Studio Policies,
Terms, & Conditions

  1. LIABILITY WAIVER - Every effort will be made to provide proper guidance to avoid, and/or limit the risk of any personal injury or damage to property where possible. Students assume all risks related to the use, practice, care, and performance of musical instruments, both at home and in spaces utilized by Con Moto Music Centre Ltd. Students agree to release and hold harmless Con Moto Music Centre Ltd. from any cause of action, claims or demands, both now and in the future.

  2. CODE OF CONDUCT - Students and parents are expected to comply with facility rules. There will be zero tolerance for any unlawful, violent, abusive, rude, or disrespectful behaviour from any student, or their parent/guardian(s). Such an incident may result in forfeiting some or all future lessons, without refund or credit. Parents/guardians are responsible for their own behaviour and/or the behaviour of their children while on the premises.

  3. ENROLMENT & COMMITMENT - While lessons are open to students of all ages, it is recommended the student be able to count to 10, and both read and recite the alphabet without assistance. Students younger than six years of age may be accepted at the discretion of the Instructor.

    The Regular Season follows a 10 month calendar from the beginning of September to the end of the following June, excluding all statutory holidays. Students may enrol in at any point in the year, and students enrolled in Recurring Lessons commit to all relevant lesson days in the Regular Season or remainder thereof.

  4. SUMMER LESSONS - Summer lessons are optional. Students wishing to take July and August off from Recurring Lessons may secure their spot in an upcoming Regular Season with a non-refundable deposit of $100.00. This deposit will be applied to the following September’s tuition, and only one deposit is required per family. Students enrolled in a minimum of 3 lessons over the summer do not require a deposit to retain their spot. 

  5. ENSEMBLES & WORKSHOPS - The ensembles & workshops offered vary from year to year and may require participants to audition prior to registration. Audition requirements and scheduling will be made available beforehand.

  6. RECITALS - There are two annual recitals, a Fall Recital typically held in late November, and a Spring Recital typically held in late May. These recitals offer students the opportunity to demonstrate their accomplishments and those of their peers in a supportive environment. While students will never be forced to participate, it is strongly encouraged, and a lot of fun!

  7. SCHEDULING - Schedule availability is subject to change and lesson times are offered on a first-come, first-served basis. It is the student’s responsibility to account for lesson times, including any schedule changes or make-ups. Lessons may be conducted in the following ways: 

    Recurring Weekly Lessons will occur on the same day(s) and time(s) every week and may be scheduled during any available time slot, in either 30min or 60min increments. 45min lessons may be available at the Instructor’s discretion.

    Recurring Bi-weekly Lessons will occur on the same day and time every second week and are only available in 60min increments, and at the Instructor’s discretion. Availability for Recurring Bi-weekly Lessons may be restricted.

    Drop-in Lessons will occur on singular days and times, and are subject to schedule availability. Drop-in lessons are available in either 30min or 60min increments.

  8. TUITION & BILLING -  Tuition for Recurring Lessons may be paid monthly for the lessons in that month, or in full for all lessons in the Regular Season. When paying monthly, a valid credit card must be kept on file. If you wish to pay with an alternative method, payment can be made by cash, debit card, credit card, or by Interac eTransfer to lessons@conmotomusic.com by the 7th of the month. If tuition for all lessons in the Regular Season is paid up-front, no credit card on file is required. Tuition for Drop-in Lessons is due upon scheduling.

    All tuition is non-refundable.

  9. LATE TUITION - If monthly tuition for Recurring Lessons is not received by the 7th of the month, it will be processed using the card on file. If a card on file is declined, and the outstanding tuition is not otherwise received by end of day on the 7th, a late fee of $50.00 will be charged to the student’s account, and lessons will not be conducted until the outstanding balance has been paid in full.

  10. MAKE-UPS - Notice must be given prior to a lesson’s scheduled start time in order to be eligible for a make-up lesson. Notice may be provided by phone/text to (250) 218-9044, by email to lessons@conmotomusic.com, or via the student portal up to 1hr prior to the lesson.

    Make-up lessons may be conducted in-person, or online at the Instructor’s discretion, and are subject to availability. Make-ups must be conducted within 14 days of the original lesson, and cannot be rescheduled may not be taken in lieu of regular lessons,. It is the student’s responsibility to schedule make-ups, either by contacting us, or self-serve through the student portal at www.conmotomusic.com/studentportal.

    Any lesson missed without prior notice will be considered a NO SHOW. If a student is more than 10 minutes late to a lesson without prior notice it may be considered a NO SHOW and the remainder of the lesson forfeit. Any lesson deemed a NO SHOW will be ineligible for a make-up, without exception. Ensembles, workshops, performances, recitals, and masterclasses are not eligible for make-ups.

  11. CANCELLATIONS - Any lessons cancelled by either the Instructor or Con Moto Music Centre Ltd. will be made-up. In the rare event that a make-up cannot be scheduled, a credit for the affected lesson(s) will be applied to the student’s next tuition payment. 

  12. ILLNESS -If a student is sick or feeling unwell, they must not attend any in-person lessons for the duration of their illness. Effected lesson(s) may be conducted online at the Instructor’s discretion, or a make-up may be scheduled. Any student who is demonstrating symptoms of being sick or unwell will be immediately asked to leave and the lesson will be forfeit. No exceptions.

  13. EXTREME WEATHER -  In the event that extreme weather (i.e heavy snowfall, high wind & rain etc.) prevents the student form being able to attend an in-person lesson, the option may be provided to conduct their scheduled lesson online at the Instructor’s discretion, or a make-up may be provided as scheduling permits. No credit, or refund will be issued. In the event of a power outage, a make-up may be provided as scheduling permits. In the rare event no make-up can be scheduled, a credit for the affected lesson(s) will be applied to the student’s next tuition payment.

  14. TERMINATING LESSONS- If for any reason you wish to discontinue lessons, simply inform us in-person, by phone/text at (250) 218-9044, or by email at lessons@conmotomusic.com.

    For students paying their tuition monthly, a $100.00 cancelation fee will be charged if lessons are terminated prior to the end of a Regular Season. All tuition is non-refundable, and any unused lessons or Make-up credits will be forfeit.

  15. COMMUNICATION POLICY - Con Moto Music Centre Ltd. may communicate important information regarding scheduling, policies, practice materials, ensemble/performance/recital information through phone, email, and/or text messages. It is important that parents & students check these outlets regularly. Con Moto Music Centre Ltd. will never solicit personal financial information via email, text messages, or social media.

  16. ELECTRONIC DEVICES - Electronic devices such as a smartphone or tablet may be used during lessons exclusively for purposes related to education. These uses include the use of a metronome or tuner app, and/or the playing of relevant audio/video content. During online lessons, screen sharing may be used to display materials, or relevant audio/video content.